We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.originsvalley.com you are accepting and consenting to the practices described in this policy.
For simplicity, throughout this notice “we” and “us” mean Origins Valley. Under the relevant Data Protection Laws (including the EU General Data Protection Regulation), we are the data controller of the data you give to us.
We collect and process the following data about you:
We collect personal data from you by the following means:
The information you give us may include your name, address, e-mail address and phone number, debit or credit card information, personal description and photograph.
We may collect and process your personal data for a number of reasons including:
Where we have collected data with your consent, we will process such data in accordance with the consents that you have provided. For example:
We may need your personal data to comply with our contractual obligations. For example, we will need to process personal data to deliver goods you have purchased online.
If required by law, we may need to collect and process your data. For example, we may need to process personal data to comply with our legal obligations to share data with law enforcement or to comply with an order from the court.
We process your data to our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
These legitimate interests include the following:
It is a legitimate of interest of our business to contact our customers for the purposes of direct marketing.
Subject to their marketing choices, we send customers who have transacted with us personalised communications in relation to new products and ranges and offers by email and we do so on the basis of our legitimate interests. Again, subject to their marketing choices, we also send our customers personal communications in relation to new products, new ranges and offers by post on the basis of our legitimate interest.
We use the data we have to offer you promotions and products that are likely to be relevant to you.
You can, of course, decide not to receive any direct marketing from us. Section 8 provides details as to how you can opt out of direct marketing from us or change your marketing preferences.
From time to time, we may send you requests to take part in a customer survey to improve our products or your shopping experience. It is entirely optional as to whether you wish to take part in any such survey. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products more relevant to you.
Of course, where we ask you for personal data to improve your shopping experience, it is always your choice as to whether you give us that information. If you want to change how we use your data, please see the details in the section 8 of this policy.
We will need to collect and process data in order to process any orders online. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
We may share personal data with Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, your details will need to be passed to a third party to deliver product ordered online.
If you are looking to pay by debit or credit card online we will need to process your payment card data in order to complete the transaction. We process card payments in accordance with the Payment Card Industry Data Security standards.
Following a transaction, we may keep your details for a reasonable period afterwards in order to fulfil contractual obligations such as refunds.
We have to process personal data in order to respond to your queries, refund requests and complaints.
We may also keep a record of your queries, refund requests and complaints for the following purposes:
In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service.
We have a legitimate interest to protect our customers, our business, our employees and our online store from criminal and illegal activity such as fraud and theft. Therefore, we may process personal data as follows as part of our legitimate business interest:
If we discover any potential criminal activity we will use personal data (such as transaction monitoring, etc.) to investigate the potential criminal activity and, where appropriate, pass the details of such potential criminal activity to the relevant regulatory authorities. For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems with third parties such as law enforcement bodies and the relevant financial institutions.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. We assess such requests on a case-by-case basis whilst taking the privacy of our customers into consideration.
We may send you communications required by law or which are necessary to inform you about changes to our business and/or issues regarding our products. For example, we may contact you by email, post or text regarding updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:
The data that we collect from you may be transferred to, and stored at, a destination inside and outside the European Economic Area (“EEA”). It may also be processed by staff operating inside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives protection as if it were being processed inside the EEA.
All information you provide to us is stored on our secure server. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Input of personal data is at the user’s discretion. We have strict policies and procedures regarding the storage, processing and transmission of your personal data.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at contact@originsvalley.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.
We will only keep personal data for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised.
When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.
Under the Data Protection Laws you have the following rights.
When we are sending direct marketing to you on the basis of our legitimate interest, you have the right to decide not to receive any direct marketing from us.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.
You can also exercise these rights and update your preferences at any time by contacting us at contact@originsvalley.com.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws and is free of charge in most cases.
If you require access to the information we hold about you, please contact us at contact@originsvalley.com.
You have the right to request any information we hold is corrected if it is inaccurate. To ask for your information to be amended, please update your online account, or contact us.
In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.
Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop based on your individual circumstances. We shall stop any such processing unless we believe that we have a legitimate overriding reason to continue processing your personal data.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed at contact@originsvalley.com
© 2022 Origins Valley.